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Shop Terms & Conditions

CONSUMER VOUCHER TERMS OF SALE

This page sets out the terms of sale for Vouchers offered by Hotel Leonardo

1. General Information

1.1 These Terms of Sale apply to every Voucher you purchase from Hotel Leonardo.

1.2 Hotel Leonardo means Tria S.r.l., an Italian company, with its registered office at Via Monteortone, 46 35037 Monteortone di Teolo, PD. Tria S.r.l. VAT number is IT 02042330288 and its phone number is +39 0499939200.

1.3 Voucher means an instrument, in either physical or electronic form, which entitles the holder of such Voucher (the "Voucher Holder") to receive the Offering during the period of time stated on the Voucher (the "Redemption Period").

1.4 The Offering shall mean the goods and/or services to be supplied and/or provided by Hotel Leonardo to the Voucher Holder, as specified on Hotel Leonardo Site and on the Voucher.

1.5 These Terms of Sale were last updated on 01/08/2015. Hotel Leonardo reserves the right to unilaterally amend these Terms of Sale at any time. All amendments to these Terms of Sale will be posted on-line. You will be bound only to the version of the Terms of Sale you agreed to at the time you purchase a Voucher.

2. Purchase of a Voucher

2.1 By clicking on the ‘Pay’ button you submit an offer to Hotel Leonardo to buy the Voucher. However, the purchase of the Voucher is not complete until you receive an email from Hotel Leonardo confirming acceptance of your offer. Hotel Leonardo expressly reserves the right to reject your offer. In addition, even if Hotel Leonardo has accepted your offer, it can cancel the contract at any time if it reasonably suspects that you have committed or that you may be committing any fraud against Hotel Leonardo.

3. Redemption of a Voucher

3.1 Unless expressly stated otherwise:
(a) the Voucher can only be redeemed once;
(b) you must follow the redemption instructions associated with the Voucher when you redeem it.

3.2 In order to redeem a Voucher you must present it to Hotel Leonardo within the Redemption Period. If you do not redeem the Voucher within the Redemption Period, the Voucher expires automatically. It cannot be redeemed anymore and you are not entitled to any reimbursement or compensation.

3.3 Unless expressly stated otherwise, the Voucher does not entitle the Voucher Holder to receive the Offering at a specific time. You are strongly recommended to contact Hotel Leonardo at an early stage. Doing so will give you the best chance of securing your preferred time for the supply and/or provision of the Offering.

3.4 Vouchers are redeemable in their entirety only. They may not be redeemed partially or incrementally. If, for whatever reason, you redeem the Voucher for less than the original (un-discounted) value of the Offering, you are not entitled to a credit, cash refund or new Voucher for the difference between the original (un-discounted) value and the redeemed value.

3.5 In the event that Hotel Leonardo breach their contract with you, Hotel Leonardo shall be responsible only for refunding the cost of the Voucher and any delivery costs incurred in the original purchase of the Voucher. Hotel Leonardo shall not be liable to pay any other compensation or losses suffered by you as a consequence of Hotel Leonardo’s breach of contract.

4. Use of a Voucher

4.1 You promise not to provide false data including false names, addresses and/or contact or payment details; or engage in any unlawful activity in connection with the purchase or use of a Voucher, or allow anyone else to do so.

4.2 Any attempt to redeem a Voucher contrary to these Terms of Sale may render a Voucher void at Hotel Leonardo’s discretion.

4.3 The reproduction of a Voucher is prohibited. Each Voucher contains a unique reference code, which can only be redeemed once. Once a Voucher has been redeemed, the unique reference code will no longer be valid.

4.4 The commercial trade of a Voucher is prohibited.

5. Cancellation (and exceptions), Refunds and Problems

5.1 You have a statutory right to cancel your purchase of the Voucher within 14 calendar days after the day you receive the confirmation email (the "Voucher Cancellation Period"). However, if you redeem your Voucher during the Voucher Cancellation Period, you expressly request Hotel Leonardo to begin providing the services to you, and you acknowledge that you lose your right to cancel the purchase of the Voucher. Since Hotel Leonardo is not responsible for the supply or provision of the Offering, once your Voucher is redeemed Hotel Leonardo has completed its services to you in full.

5.2 If you want to cancel your purchase of a Voucher you can do so by writing to, or calling Hotel Leonardo at the details mentioned in section 1.2.

5.3 If you cancel your purchase of the Voucher in accordance with this section 5, Hotel Leonardo will refund you for all payments made as part of your purchase within 14 calendar days from the day on which you informed Hotel Leonardo about your cancellation.

5.4 If you redeem your Voucher, but Hotel Leonardo has not properly provided you with the Offering or if you have a complaint regarding the provision of the Offering, you must take action against Hotel Leonardo. This is because Hotel Leonardo, and not Hotel Leonardo, is responsible for the supply and/or provision of the Offering. Hotel Leonardo only sells and supplies the Voucher.

5.5 Any refund will be refunded to you via your original method of payment. If your original method of payment has been cancelled, expired or has otherwise changed, you will still receive the refund to your original method of payment and your bank should forward it to the correct account, you may need to coordinate with your bank or your payment services provider to obtain your refund. Hotel Leonardo will not provide more than one refund.

5.6 You have 30 days from the date you receive the refund to reject it. If you do not reject the refund during these 30 days, the refund shall be in full and final settlement of any and all claims you may have against Hotel Leonardo related to, arising out of, or connected to that Voucher.

6. Responsibility for the Offering

6.1 Please note that Hotel Leonardo is:

6.1.1 the seller, supplier and/or provider of the Offering;

6.1.2 the party who enters into a contract with the Voucher Holder when the Voucher is redeemed; and

6.1.3 solely responsible for providing the Voucher Holder with the Offering and for the Offering itself.

7. Hotel Leonardo’s Site

7.1 Hotel Leonardo’s Site (the "Site") means the Internet website, mobile applications, electronic communications or services, at which you can purchase a Voucher from Hotel Leonardo.

8. Privacy

8.1 By giving Hotel Leonardo your details you accept that Hotel Leonardo will be able to use them for operational purposes, including providing your details to our payment collector.

9. Miscellaneous

9.1 Unless otherwise stated within these Terms of Sale, notices to be given to either party shall be in writing and shall be delivered by electronic mail (other than if you are sending a notice to Hotel Leonardo for the purpose of legal process) or by pre-paid post. Any notice Hotel Leonardo or Hotel Leonardo sends to you will be to the address you supplied to Hotel Leonardo when you completed your order. You can send any notice to Hotel Leonardo at the registered office address as set out in section 1.2.

9.2 If any provision of these Terms of Sale should be held to be invalid or unenforceable, the validity and enforceability of the remaining provisions of these Terms of Sale are not affected. Such invalid or unenforceable provision shall be replaced by a valid and enforceable provision which most closely achieves the economic effect contemplated by the invalid or unenforceable provision.

9.3 We will do our best to resolve any disputes about these Terms of Sale. If you wish to bring a legal claim against us, you must do so within the United Kingdom (and English courts shall have the exclusive jurisdiction for your legal claim). If you live in England and Wales, the laws of England shall apply; if you live in Scotland, then Scottish law shall apply; if you live in Northern Ireland, then Northern Irish law shall apply. The previous sentence applies to all non-contractual relationships between you and us.